What is Certified for Access?

In June 2015, the Ontario Government committed to exploring accessibility certification. Certified for Access is a consultation process independently led by Deloitte on behalf of the Ontario Government. It will bring together a diverse range of participants from across Ontario to develop a made-in-Ontario business certification model that would be delivered outside of government. Click here to find out more about the Certified for Access engagement process. 

The process is currently underway and in-person consultations with stakeholders have begun. Click here to view a list of those participating in the in-person consultations.

What progress has been made so far?

We have completed the first phase of the in-person consultations with representatives of the accessibility community, business community and additional stakeholders who indicated an interest in a certification model for accessibility in Ontario. In this phase, we explored the issues that we should be considering in relation to an accessibility certification program. You can read on the resources page the agendas, participant discussion guides and meeting summaries of each of these sessions. 

How can I get involved?

CertifiedforAccess.ca hosts the online engagement intended to provide an opportunity for all members of the public, persons with disabilities and business to voice their views on the issues being discussed in an open and transparent forum. Feedback and ideas from all corners of our communities will be essential to creating an Ontario that is accessible to all. 

As each phase of this engagement unfolds, Certified for Access will seek your feedback on the challenges faced by people and business as they work to make their interactions more accessible. By participating in the discussion on CertifiedforAccess.ca you will ensure your voice is heard in the development of a made-in-Ontario certification model. 

How does it work?

Certified for Access features two main parts.

  • An in-person consultation bringing together stakeholders from businesses, disability advocates, certification experts, municipalities, and not-for-profit organizations in a transparent and inclusive way.
  • An online consultation bringing together businesses and citizens from diverse backgrounds. Feedback gathered on-line will inform the in-person discussions.
  • Feedback from both the in-person sessions and the online consultation will be featured directly in the final report, which will be posted on this site when available.

Both the on-line engagement and the in-person sessions will follow the same phases and discussing the same themes.

The consultation is now underway and is unfolding in four phases:

Phase 1: Identifying the problem

            In-Person Consultations

  • Session 1: Stakeholders from the disability community discuss accessibility challenges, and how a certification model could address them.
  • Session 2: Stakeholders from the business community discuss the challenges and potential benefits of a certification model.
  • Session 3: Stakeholders from two previous sessions share perspectives and strive for consensus on the issues that affect each group.

Online Consultation

  • Share Your Story: Through the engagement website’s Participate section, users will be asked to share their stories of accessibility success
  • Identifying the Gaps: Through the website’s Participate section, users will be asked to help identify areas where accessibility can be improved.
  • Private Feedback: Users will have the ability to send private feedback that will not be published on the engagement website, but will help inform the overall engagement.

Phase 2: Themes and Priorities

In-Person Consultations

  • Smaller working groups will engage in a series of sessions to prioritize and explore the issues identified in Phase 1 in depth, and work towards an agreement on preferred solutions.

Online Consultation

  • Users will be presented with issues identified in Phase 1, and with the help of discussion questions,  will work towards solutions.

Phase 3: Recommendations

In-Person Consultations

  • Participants will be asked to prioritize recommendations from Phase 2 to develop an implementation plan for an accessibility certification program. 

Online Consultation

  • Users will be presented with recommendations from Phase 2 and asked for their feedback on the best way to implement them.

Phase 4: Final Report

In-Person Consultations

  • The result of the stakeholder consultations will be a final report with a plan to implement a third-party accessibility certification program and issue a challenge to organizations to emerge as the certifying body.

Online Consultation

  • Users’ feedback from the online consultation will be reflected directly in the report including discussion excerpts to illustrate key themes.

Throughout the entire process, reference materials and documents from the in-person sessions will be used to facilitate the online discussions and generate feedback.

You can help ensure everyone’s voice is heard in building the best accessibility certification program for all Ontarians. If you would like more information about participating, please contact Sarah Wilson at Deloitte at [email protected]


To learn more about the background of this initiative, the importance of providing access for all Ontarians, or the legislation and policy behind this process, please review the reference material linked below.

Has the Ontario government engaged Deloitte as a consultant to lead the public engagement process on accessibility certification? And if so, how much are they being paid?

These consultations are being conducted in accordance with well-established Government of Ontario practices. This approach commonly involves an independent facilitator, in this case Deloitte’s project team, who were chosen after a competitive procurement process.  Deloitte’s project team has extensive experience in open government consultation.

The contract with Deloitte covers the requirements for a consultation process that encourages transparent dialogue through all phases, where participants can openly express their views. 

Deloitte’s contract is valued at $415,000 over a five-month timeframe and services include:

  • organizing and leading the in-person consultation sessions;
  • building and maintaining the interactive website and social media presence;
  • gathering feedback from a wide range of stakeholders; and 
  • publishing information and reports from the dialogue occurring in each phase. 

Can participants be paid for their involvement in this consultation?

As is standard practice for government consultations in Ontario, participation in the process is on a volunteer basis.

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