Model Options

Model Options

The following options emerged as potential models from working group and online discussion. Each of these adhere to the guiding principles listed above, though each model would give certain principles more prominence or weight than others. The majority of feedback received from working group members and online contributors shows a preference for the hybrid model, as it prioritizes lived experience and grassroots, community-oriented leadership while maintaining rigour in its evaluation of accessibility excellence (by trained, credible accreditors) and in setting reliable standards for business to aspire to. The top-down and bottom-up model options are included for reference.

Recommended Model Option

The Hybrid Model

The hybrid model features a combination of the above, functioning on a feedback loop where credible, accredited assessors perform evaluation and award recognition based on community feedback; community and leadership collaborate to provide support and resources for improvement

  • Leadership sets standards for excellence at each graduated level based on community feedback, inclusive design best practices, and international indices, complementary to Ontario’s Human Rights Code and AODA
  • Community feedback continues to influence the content and re-evaluation of standards; feedback also helps businesses improve
  • Businesses go to the certification leadership for resources and guidance to build awareness and support improvement
  • Businesses that demonstrate improvement or that find particularly innovative solutions are recognized

Other Model Options

The top-down model with community input

  • The leadership body recruits accredited evaluators, awards recognition and coordinates education and support resources
  • Based on a business’s performance, the business is awarded a level of certification for display and marketing (e.g., gold for responsiveness to community feedback, platinum for innovation to meet community needs)
  • Standards are re-evaluated on a periodic basis in response to community feedback and business improvement
  • Leadership connects businesses looking to improve their score with resources and support appropriate to their identified weak points
  • Businesses pay nominal fees for assessment and support services

The bottom-up model with organizational capacity

  • The public drives standards, evaluation, and gaps in awareness, while leadership administers certification and delivers resources
  • The model consists of a platform for user feedback where criteria and priorities are determined according to popular input
  • Over time, criteria are developed to determine a business’s accessibility, with associated marketing and branding opportunities; these criteria evolve according to business and community feedback
  • The leadership aggregates feedback for businesses and maintains a hub of resources to help businesses improve according to community input
  • Businesses pay nominal fees for resources and support services

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TerryScott's avatar
Mar 22, 2016 - 18:15

All models are missing the standard - what legislation states - both Human Rights Code (Fed & Prov) and AODA. There is a hierarchy in law/Legislation. Canada is structured. You need some legal advise in creating this document.

Community standardization is a pooling of whatever.

A feed-back loop sounds like busyness doing something but creating nothing.

Top down looks good.

Bottom up
What public drives standards? This is really dangerous. its the 2% that complain the most who will drive this as the public. it calls for public involvement. Who has time or knowledge for this?

Popular input? this is wide open like the wild west!

Opening up businesses to Community Feedback leaves you wide open to legal action.. Because of one or a few disgruntled customers complaining and ruining a small business. The only winner here is lawyers in Civil Law.

Both Top-down and bottom-up would require a lot of baby-sitting and hand holding. The Standard has been legally set (HR Code & AODA 2005). Nobody can deny this. Hold to these standards, flesh them out, clearly put them to practice in each community. Otherwise it is to dangerous to different personalities and possible legal action.

Sorry for being so critical, but I see many potential problems. We are all on the same team, lets all work together, leveling the playing field for everybody! Every human being must be RESPECTED!

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